Reliable Property Technology Starts with Proper Execution
Built to Solve What Smart-Property Deployments Often Miss
Encore Solutions was built on a simple belief: smart property technology should work reliably, not create frustration for residents, maintenance teams, or property staff.
After years working hands-on in the field installing, troubleshooting, and supporting smart devices across multifamily communities, we saw the same pattern again and again: great technology struggling because of rushed installations, inconsistent configurations, or missing quality assurance.
Encore Solutions focuses on the gap between installation and reliable operation. We specialize in IoT diagnostics, access control systems, deployment readiness, and end-to-end quality assurance for smart-property technology.
Whether it’s a malfunctioning lock, an offline thermostat, hub communication failures, or network interference, we identify the root cause and apply practical, field-tested solutions that keep systems stable, connected, and performing as intended.
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Hands-On Expertise
Encore Solutions isn’t a help desk. We’re technicians, installers, and QA specialists with real field experience supporting thousands of smart devices across multifamily deployments. Our recommendations come from hands-on work in real environments, not theory.Problem First, Vendor Second
We’re vendor-neutral. Our focus is identifying and solving the real problem, not pushing a specific platform or product. That allows us to provide objective diagnostics and solutions that actually improve system performance.Diagnostics through Deployment
We don’t just identify issues; we resolve them, verify performance, and provide clear documentation so property teams, integrators, and technology partners understand exactly what was fixed and why.Phoenix-Based, National Support
Based in Phoenix, Encore Solutions provides onsite installation support and training locally, with remote diagnostics and consulting available nationwide. Onsite travel outside Phoenix is available at a fixed rate.
Our mission
Our mission is to help property teams, integrators, and technology providers deploy smart-property systems that are reliable, scalable, and built to perform in real-world environments.
Encore Solutions bridges the gap between engineering design, field installation, and day-to-day property operations. By combining hands-on technical expertise with real deployment experience, we ensure IoT devices, access control systems, and smart-property technology work the way they were intended — consistently, reliably, and at scale.
Meet the Founder
Encore Solutions was founded by Nicolas San Roman, a field-driven IoT and access-control specialist with extensive experience in diagnostics, QA investigations, device behavior analysis, installation standards, and property-technology systems.
Having spent years solving the difficult issues that most teams never see; firmware inconsistencies, Z-Wave conflicts, mis-wired HVAC systems, access control failures, device provisioning issues, and more; Nico built Encore to offer a more reliable, more efficient approach to smart-property performance.
His expertise bridges
Engineering and device behavior
Onsite installation & troubleshooting
Access control systems
IoT networks and communication diagnostics
Property-wide Wi-Fi infrastructure
Training and support for field teams
Contact Encore Solutions
Request Support or Ask a Question
Need help diagnosing a smart device issue, troubleshooting an access control system,
or ensuring your property technology is properly configured? Our team is ready to help.
Reach out and we’ll get back to you as soon as possible.